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How can I pay for a postcard with Mobile Postcard?
FAQResidential
You pay with VISA, MasterCard, Bancontact, bpaid or PayPal. You can pay for your order when you send the postcard(s). Or you buy credits in advance. With credits you pay less per card, the whole process is quicker, and you can send several postcards at the same time with the app. If you received a promotional code, you enter it after adding the address of the addressee.
You do not need credits to send a postcard. You're also able to pay per order (for one or more postcards). However, purchasing credits in advance does have its advantages: You save time because you don't have to pay on a postcard by postcard basis. You save money because your postcards cost less with credits.
You do not need internet access to make a postcard, but you do need it to send and pay for your postcard. Working offline is handy if you are on holiday at a destination where there is hardly any internet. You make your postcards where and when you want. You then send them when you have access to a mobile network or Wi-Fi. Important: the internet connection must be strong enough to allow you to upload your postcard.
If you entered a return address, the card will be sent back to you. If you didn't enter a return address and there was an error in the destination address or the destination address was incomplete, we will not be able to deliver your postcard. It will be destroyed. Tips for sending your postcard with Mobile Postcard: Follow the app suggestions if it reports that the address is incorrect. Enter your return address. If something does go wrong, the card will be sent back to you. What if you've entered a valid address, given your return address and your postcard has still not been delivered or returned? Let us know via the online form at the bottom of this page.
You can send the same postcard to several people. There are two ways to do this: Add several addresses to your postcard. This is particularly handy if you're sending Christmas cards or holiday postcards. You send the same postcard to several people in one click. You send a card you've previously sent, but you address it to someone else. Tap on a card, choose 'Resend', edit the card as desired and of course, fill in the new address.
What is a video postcard?
FAQResidential
The bpost video postcard is a real postcard with a unique video message. The postcard includes a self-selected photo (or multiple photos) and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone via: the Mobile Postcard app on their smartphone or tablet an app with a code scanner the camera on a recent smartphone The video can be up to one minute long and remains available for one year. Your video postcard is printed as a postcard and delivered to the letterbox at the address you give us.
How can I contact Mobile Postcard?
FAQResidential
For problems with the delivery of your card, it's best to contact customer service using the online form at the bottom of this page. For a technical question, you're best calling us by telephone with the following information at hand: The brand of your device: e.g. Samsung, Apple, Huawei, etc. The device type or model: e.g. Galaxy 5, iPhone 11, Huawei P30 Lite, etc. Operating system: e.g. Android 8, iOS 12, etc. The app version. You'll find this in the app under 'Menu'.
Identification lors de transactions financières postales
How do I get discounts for Mobile Postcard?
FAQResidential
Promotions are announced from time to time via email or push message. Be sure to accept push notifications. You do this in the settings of your smartphone or tablet. Indicate that you “allow messages”. Emails with discounts or useful tips are sent to the email address that you registered with. Make sure that your email preferences are correct under Menu > My account.
How does bpost print my video on a postcard?
FAQResidential
We don't print the video on the postcard. Instead, video postcards feature a QR code. The recipient of your postcard scans the QR code on the front with the Mobile Postcard app, an external QR app, or the camera on a recent smartphone. They can then watch and hear your video. The film of your video postcard can last for as long as one minute. It remains available for one year.
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