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What happens to my parcel after the postman takes it?
FAQResidential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account. The advantages of credits: You save time because you don't have to pay postcard per postcard. You save money because you get a discount when you buy credits.
Mobile Postcard is an app from bpost that is designed to work on your smartphone and tablet. It allows you to add a theme, stickers and a message to photos. bpost then transforms this into a real postcard. We send it to the addresses you choose, whether they're in Belgium (within three workdays) or abroad. It's a great way for you to surprise family and friends. And they're excellent as birthday cards or other greeting cards. Download the app: For Android devices For iPhone or iPad What if you're on a computer? We have a different program for you to use. It's called MyCard. It allows you to do everything you're able to do with the Mobile Postcard app - it's just designed for use on a computer. Download it and make your postcard today! Download MyCard for computer.
Swipe from right to left on the address.
We are sorry that your postman didn't perform his/her job correctly. If this has happened several times, you can report it online or contact us by telephone. We will request your contact details so that we can discuss this with the correct postman. You can report this via the online form .
We apologize that your card has been damaged. You can report this to our customer service, preferably via the online form at the bottom of this page.
No, the app doesn't give a warning. However, you can check what your postcard will look like using the print preview. If you took the photo with a smartphone that is less than four years old, the quality should be fine. If your smartphone is older, make sure that the photos are at least 1831 x 1276 pixels. Tip for better photo quality: when you zoom in, the image is not as sharp. It's better to come a step closer than to zoom in.
The price per postcard drops if you buy at least five credits in advance. Check all our prices under 'Cards and envelopes'.
First check whether you have entered the correct email address and password for your account.
, Forgotten your password?
, If you have forgotten your password, you can request a new one by clicking on the link 'Forgotten your password?' on the login screen. You'll then receive an email at the email address the account is registered with. The email will include a link that allows you to set your password again. If you don't receive an email, you've most likely used a different email address to log in to the app. In that case, you'll need to make a new account. If you're still unable to log in, please contact customer service.
, A while since you've used your account?
, If you haven't used your account in the last three years, it will automatically be put on hold. You can once again create an account with the same email address, or a different one if you would prefer. If you still have credit on your old account, contact customer service to have it transferred.
Download My bpost app
