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Receive and send the flexible way
Residential
Stay in control of your parcels and registered mail, even if your plans change. Convenient functions that make your life easier, with regular updates.
What if I want to stop/cancel the transaction?
FAQResidential
You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
What if there is an error in the recipient's details?
FAQResidential
If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.
Can my parcel be delivered the same day?
FAQResidential
Your parcel is delivered the next workday in Belgium if you: place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before 16:00 If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
How do I create a shipping label?
FAQResidential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
If you purchase a shipping label on our website or in a Post Office or Post Point, then you can choose the Confirmation of Receipt option. In that case, you will receive a text message or e-mail when your parcel is delivered. You can also follow the status of your parcel via Track & Trace or the My bpost app with the barcode number on your shipping label or Shipping Receipt. You will not receive written proof, but you can see online when your parcel is delivered.
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
Can I buy a pre-stamped box?
FAQResidential
You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. You can purchase the following pre-stamped packages from bpost: Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm) The Fashion Bag : handy for shipping clothing and textiles. See our packaging guide for tips on preparing your parcel.
Can I purchase one shipping label in the eShop?
FAQResidential
No, You can no longer buy pre-franked shipping labels in our eShop. In order to improve the quality of our products, we will no longer be selling pre-franked labels in our eShop, Post Offices, Postal Points or Parcel Points as from 15/04/2025. Of course, you can still use the prepaid labels you have already purchased from us. They will remain valid until 31/12/2026. If you would like to create a shipping label online, you can use our shipping tool . You can also visit a Post Office, Postal Point or Parcel Point.
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