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Which operating systems are suitable for running the app?
FAQ
Residential
Mobile Postcard works best on the two most recent versions of iOS and Android. Devices that are four or more years old are more likely to encounter technical difficulties. Download the app: For Android devices For iPhone or iPad
Are my photos protected with portrait rights?
FAQ
Residential
You can only use photos and videos that you own. Do not use confidential photos, videos or files, or items from the internet. You may only use a photo on the postcard where someone is visible if that person has given you permission.
You don't have to input all addresses manually. You can also import them from the address book on your smartphone or tablet. It is not currently possible to import an Excel file.
I lost credits due to an error in the app. What should I do?
FAQ
Residential
Check whether you are logged in under Menu > My account. If it says 'Log in' then you are not logged in. You will not be able to see your credits. Your credits are linked to your email address. Check you're logged in with the correct email address.
I entered an incorrect address. Will I lose a credit?
FAQ
Residential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQ
Residential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
Which apps can I use to make a mobile payment for my parcel?
FAQ
Residential
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
How do I know if my parcel got through customs successfully?
FAQ
Residential
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
My parcel remains 'in preparation'. What does this mean?
FAQ
Residential
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
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