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I forget to affix a stamp. What will happen to my mail?
FAQResidential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
The maximum insured value for domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator. For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this kind of mail. Ask about it in your Post Office or contact our customer service.
Send a parcel to Portugal
Residential
Send parcels to Portugal in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Luxembourg
Residential
Send parcels to Luxembourg in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to China
Residential
Send parcels to China in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to the United Kingdom
Residential
Send parcels to the United Kingdom in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to the United States
Residential
Send parcels to the United States in every Post Office or Post Point. Make your shipping label online and save time.
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
Send a parcel to France
Residential
You can mail parcels to France in every Post Office or Post Point. Want to save time? Make and pay for your mailing label online.
Send a parcel to Italy
Residential
Send parcels to Italy in every Post Office or Post Point. Make your shipping label online and save time.
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