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Receive registered mail
Residential
Safely and worry-free
Compare our plans for businesses
Business
Compare our plans for businesses
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
My parcel is not at the Pick-up point. What now?
FAQ
Residential
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or bbox locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a bbox and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not,
, if you are the sender
, , you can fill out the online form to start an investigation.
, My parcel is not in the bbox
, If your parcel had to be delivered to a bbox with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless bbox , please call 02 278 50 87 (24/7 available).
How do I know when my parcel arrived at the addressee?
FAQ
Residential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
Quick and easy sending; delivered worldwide
Residential
Send parcels the easy way with the My bpost app
Can I pay my import costs using another method than online?
FAQ
Residential
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
Phishing
Residential
Protect yourself
from fraud and scams.
Business customers with a bpost contract can ship parcels to pick-up points in Belgium, as well as these foreign countries: France: delivery to Points relais® (pick-up points) or Lockers of our partner Mondial Relay Luxembourg: delivery to PackUp Points (pick-up points) and PackUp 24/24 (parcel lockers) of our partner Post LU. The Netherlands: delivery to ServicePoints (pick-up points and parcel lockers) of our partner DHL. For these international deliveries, our partners will ensure that they inform and offer the appropriate tracking options to your receivers.
Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
Download My bpost app
