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If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
Can I choose the currency?
FAQResidential
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
Does Ria only work with cash, or can I also use a bank card, credit card or bank transfer?
FAQResidential
You pay a Ria Money Transfer with cash or with Bancontact in your Post Office.
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
Can I transfer money without an account number?
FAQResidential
You can transfer money with Ria Money Transfer even if you don't have an account number. The counter clerk in your Post Office will help you.
What if I want to stop/cancel the transaction?
FAQResidential
You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
What if there is an error in the recipient's details?
FAQResidential
If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.
Most senders have fixed agreements with bpost for lost parcels. Only the sender can file a complaint for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace, but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
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