9 questions
 for the keyword « Collect in a Post Office or Post Point »
How do I give a postal mandate to someone so they can accept my registered mail?
You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:
  • download, complete and sign the postal mandate form
  • give a copy of both sides of your ID card to the postal proxy
When the postman comes around, your postal proxy will be asked to show the following documents:
  • his/her own ID card
  • the completed mandate form
  • the copy of both sides of your ID card
I didn't receive a failed delivery notice in my letterbox, what should I do?
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
In this case, you have two possibilities:
  • Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
  • Or you have the Forwarding Department at bpost keep your mail until you return.
How can someone else pick my registered mail?
You must first give a postal mandate to someone (18 and older). (He or she becomes your proxy) You do this as follows:
  • Complete the back of the failed delivery notice and sign it.
  • Give it to your proxy together with a copy of both sides of your ID card.
Your proxy shows the following at the counter:
  • his own ID card
  • the completed and signed failed delivery notice
  • the copy of your ID card
Can I pick up my registered mail right away?
Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.
Where can I pick up the registered mail if I will not be home during delivery?
If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. You can also give a postal mandate to someone (18 and older) to pick up the registered mail in your place.
How long will my registered mail remain available after receiving a failed delivery notice?
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
What do I need to pick up my registered mail?
To pick up your registered mail, you need following documents:
  • the notice of absence from the postman
  • your ID card
Can a minor receive registered mail?
A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).