Question 1

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.

Question 2

I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?

Accepted Answer

In this case, you have two possibilities:Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your placeOr you have the Forwarding Department at bpost keep your mail until you return.

Question 3

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 4

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 5

How do I know who the sender of my registered mail is?

Accepted Answer

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track &amp; Trace.For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track &amp; Trace or on your failed delivery notice, customer care cannot give you any extra information either.

Question 6

Can I pick up my registered mail right away?

Accepted Answer

Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.

Question 7

What if I am not home when the postman comes around with registered mail?

Accepted Answer

If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:where you can pick up your mailthe dates and times when you can pick up your mailHave registered mail delivered straight to your letterboxYou can also have your registered mail delivered straight to your letterbox without having to sign for it.You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.

Question 8

Where can I pick up the registered mail if I will not be home during delivery?

Accepted Answer

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. You can also give a postal mandate to someone (18 and older) to pick up the registered mail in your place.

Question 9

Can't the postman keep the registered mail until I am home?

Accepted Answer

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Question 10

Can I choose where my registered mail will be sent if I am not home?

Accepted Answer

As the recipient, you cannot choose where your registered mail will be delivered if you are not home. The registered mail goes to a Pick-up Point in your neighbourhood. The choice of the Pick-up Point depends on the available space, distance from your residence, etc.

Question 11

Where must I pick up the registered mail?

Accepted Answer

Pick up your registered mail in the Post Office or Post Point mentioned on your failed delivery notice.

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