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If you see the cancelled purchase in “Pending transaction” on the My bpaid portal, it means that the merchant has put a hold on the amount. That gives the merchant peace of mind that it can claim some of the costs in the event of cancellation. Examples are when you book a hotel room or hire a car. The hold is automatically lifted within 30 days. The amount becomes available again as soon as the hold is lifted. You can ask for the hold to be lifted if this is not done within 30 days. To do so, follow the steps below. Ask the merchant to send you the following: An authorization code (comprising five or six digits or letters) showing that funds have been transferred from an account) Confirmation (in an email, for example) that the merchant agrees to release the hold. Once you have received the authorization code and confirmation, fill out our online form (you cannot do this without the authorization code, the confirmation and your card number). You can find this form in the bpaid app and on the My bpaid website.

What can the result of a customs check be?

FAQ Residential

Customs can perform a security check on all goods coming from outside the European Union to verify whether the import into Belgium is allowed. This check is done after payment of the import fees and can have one of the following results: The import of the shipment is approved by Belgian customs the day after arrival in Belgium. The shipment is then given to bpost for processing and delivery. The shipment is subject to inspection. Please allow an additional 3 to 7 days for delivery. (Depends on whether other government agencies need to check the goods.) A fine must be paid (e.g. if the goods do not match the description) or additional documentation required (e.g. the import licence is missing). This will be communicated to you by letter or by email, together with further instructions. The goods are subject to import restrictions, so their importation is prohibited. In the worst case, your shipment may be returned to the sender or destroyed. This will be communicated to you by letter or by email, together with further instructions. , Important: , If you have paid the import costs and customs seizes your shipment, you will not be able to get a refund of the import costs.

Why do I always have to show my ID card to receive a registered mail ?

FAQ Residential

We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law ( see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1 ) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity. That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person. , Valid documents other than your ID card , You can have the delivery person take a photo of another official proof of identity rather than your ID card . id-passport-permis Transport , Have registered mail delivered straight to your letterbox , You can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.

Do I need to pay import costs for a gift?

FAQ Residential

In certain cases, a parcel received from outside the EU can be exempt from import costs. We then speak of a gift. Your parcel must meet the following conditions: The sender is a private person (e.g. family member, friend, acquaintance). A parcel from an online shop is never considered a gift (even if it says gift on the package). The contents of the parcel are for personal use. If the parcel contains alcoholic products, tea, coffee, perfume, eau de toilette, tobacco or tobacco products, the excise duty-free quantity is not exceeded. More detailed information can be found in the related Royal Decree . The value of the shipment does not exceed €45. If the total value of your shipment exceeds €45 and consists of several goods, you can get a partial exemption for the goods that (on their own or together) are worth max €45. (See table) As the recipient, you have not paid for the parcel. It is important that the sender declares the shipment as a gift on the customs form (CN22 or CN23). , Please note , : if your parcel meets all the requirements and you are still charged import costs, you can dispute these costs and apply for an exemption . My gift consists of: Maximum exemption , Example 1 , 1 sweater - , 47 € , 1 jacket - , 95 € , 0 € , Example 2 , 2 jackets - , 300 € , 1 pair of pants - , 45 € , 1 scarf - , 20 € , 45 € , Example 3 , 1 hat - , 20 € , 1 scarf - , 20 € , 1 T-shirt - , 15 € , 40 €

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