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How do I create a personal account for the online shipping tool?
FAQ
Residential
You create your personal account in the online shipping tool as follows: Surf to parcel . Enter your first name, last name and e-mail address, indicate your gender, and choose a password. Click on 'Register' to confirm.
How long will my international parcel be in transit?
FAQ
Residential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World) [NL]
How do I stamp my letter correctly?
FAQ
Residential
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page . You can calculate the price of your letter at the same time. To the overview page
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
How long will my parcel be in transit to a destination abroad?
FAQ
Residential
Delivery periods for parcels to foreign countries vary per country. The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
Can I get an invoice for my personalised stamps?
FAQ
Residential
You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.
I have a return label but I still have to pay for my shipment. How is that possible?
FAQ
Residential
The original sender of your parcel determines the return terms and conditions. You might have to pay for part of the return shipment. Always check the return terms and conditions on the website of the original sender in advance, or contact the original sender.
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
How does bpost print my video on a postcard?
FAQ
Residential
The postcard includes a self-selected photo and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone. The film of your video postcard can last for as long as one minute. It remains available for one year.
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