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Accessibility statement
Residential
Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
How to get a parcel out of the bbox locker?
FAQ
Residential
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
, bbox locker with screen
, Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker. Take out your parcel and close the door of the locker.
, Screenless bbox locker
, The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it. First, enable Bluetooth and your location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker and the door will open automatically. Take out your parcel and close the door of the bbox locker. You have
, 5 calendar days
, to pick it up (no extension possible). We return the parcel to the sender on the sixth day.
Word Add-In
Business
Word Add-In
Where can I hand in my parcel?
FAQ
Residential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
brexit
Residential
Brexit has changed the VAT and customs regulations between the EU and the UK. Do you want to send parcels to the UK? You’ll find all the necessary information and documents here.
Our first cryptostamp introduced the mythical dragon. This year, we're coming closer to home and unleashing the Greek gods. Sharpen your wisdom and strategic mind with the goddess Athena, who graces our latest cryptostamp. The physical stamp features a special foil that brings her to life. And with the digital twin, you're holding a truly unique piece! Available from September 18!
What is the safest way to send my parcel back?
FAQ
Residential
You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered.
, Guarantee and signature
, With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.
, Proof of Delivery
, You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .
Want to attract new clients, keep your client data up to date and generate hot leads? Make the most of our 100% Belgian data for the highest impact campaigns.
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