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Why do I have to pay for the import of a shipment?
FAQ
Residential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is
, a gift
, , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which
, pays the VAT in advance
, , you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe!
, Fees for customs formalities
, are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and customs clearance information of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties.
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
How does a crypto stamp work?
Residential
How does a crypto stamp work?
brexit
Residential
Brexit has changed the VAT and customs regulations between the EU and the UK. Do you want to send parcels to the UK? You’ll find all the necessary information and documents here.
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
Which stamps do I use for a letter to a foreign address?
FAQ
Residential
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop. example EUROPE eShop - stamps EUROPE example WORLD eShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
How to get a parcel out of the bbox locker?
FAQ
Residential
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
, bbox locker with screen
, Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker. Take out your parcel and close the door of the locker.
, Screenless bbox locker
, The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it. First, enable Bluetooth and your location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker and the door will open automatically. Take out your parcel and close the door of the bbox locker. You have
, 5 calendar days
, to pick it up (no extension possible). We return the parcel to the sender on the sixth day.
How are import costs calculated?
FAQ
Residential
The costs to import goods from outside the EU consist of 3 parts:
, VAT
, For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by Bpost (1) for completing customs formalities.
, Custom duties
, From 1 July 2026, customs duties to online purchases with an order value of up to €150. The amount you pay depends on the value of your shipment and whether it is a gift, an online purchase or an item sent by a private individual. See how customs charges are calculated
, Customs formalities or administrative fees
, If the online shop did not collect the VAT and customs duties at checkout, we handle the customs clearance on your behalf. An administrative fee is charged to cover this service. These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2026, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 21.5 euros (2) for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros (2) for customs formalities regarding non-exempted items with a value over 150 euros. (1) To avoid double taxation, the import fees owed to bpost do not include VAT (exempt). You already pay VAT on these fees when you import your goods, just as you do on the delivery charges. (2) This fee is exempt from VAT (VAT incl. = VAT excl.), this exemption of the service by bpost applies as this cost is already added to the price of the goods for calculation of the import VAT due on the goods (see also (1) above). The import VAT is collected by Bpost in name and on behalf of the addressee and transmitted to the authorities. View calculation examples
Receive your parcels 24/7
Residential
Your parcels, ready when you are. Pick them up from a nearby Bbox whenever it suits you.
Where can I hand in my parcel?
FAQ
Residential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
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