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for the key word « track and trace »
You only have to give the first and last name of your addressee and your own mobile phone number.
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
, After 5 days, my parcel still has the status 'in preparation'
, I am the receiver
, Contact the sender to find the best solution for your order (e.g. reship your order or receive a refund). The sender is the only one who can start an investigation via bpost.
, I am the sender
, If you are the sender of the parcel, please contact our customer service using our online form . This way you can immediately provide all the necessary information and documents to start an investigation.
There are several reasons why your parcel was not delivered according to your preference.
, Your profile is not yet complete.
, Your delivery preferences are linked to the email address you entered in your ‘MyPreferences’ account or the My bpost app. Perhaps the parcel was ordered with a different email address than the one entered in MyPreferences.
, Tip:
, Check your profile in MyPreferences A green “V” appears next to your address if your account is validated (10 days after creation). Make sure your address is correct. Add the names you use to order parcels. Add all email addresses you use to order parcels.
, No email address received from sender
, It is also possible that the sender did not provide us with your email address. Unless you have not agreed to this, we will link your delivery preference to the name or address on your parcel (as of 10 days after the account was created). They must be identical to your name and the address in your account.
, The type of parcel prevented us from delivering according to your delivery preference
, Delivery to your safe place and your neighbour is not possible for: Parcels with payment upon delivery (e.g. a number plate). Parcels you can only receive after showing your secure delivery code. Parcels sent as registered mail. We can only deliver these on presentation of your ID card. You can recognise such parcels by the barcode that starts with an ‘R’. Parcels sent under guarantee or with insurance cannot be delivered to a safe place. Delivery to a Parcel Locker is not possible: If the parcel is too large or too heavy. In that case, it will be sent to a different Pick-up Point. For parcels you can only receive after showing your secure delivery code. Your parcel fits in your letterbox: The postman always tries to deliver your parcel into your letterbox first, even in the case of direct delivery to a Pick-up Point.
, Tip:
, Check Track & Trace to see if the delivery preferences apply to your parcel.
, The postman could not perform the delivery preference
, Your safe place was not safe enough, not accessible and/or not dry enough. The postman was unable to deliver your parcel to a neighbour because they were not at home or refused to accept it. Your Pick-up Point or Parcel Locker was temporarily unavailable when we delivered your parcel. For example, because the Parcel Locker was full or the Post Point was closed for annual leave.
, Tip
, : have you noticed this happening on a regular basis? Then modify your delivery preferences. If you think there is another reason, you can report it via our online form .
The following conditions apply for a parcel within Belgium: The maximum weight is 30 kg the longest side is max. 1.5 m the total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height) If you use a Parcel Locker, the following conditions apply: The maximum weight is 30 kg. The minimum size is 145 mm x 112 mm. The maximum size is 420 mm x 310 mm x 580 mm. The following rules apply for cylinders: Weight: maximum 30 kg Length: maximum 1.5 m Diameter: maximum 400 mm See our packaging guide for tips on preparing your parcel.
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
FAQResidential
Non-European webshops can register with the EU to enable the payment of VAT and import costs in advance in their webshop. Most major webshops such as
, AliExpress, E-bay and Wish
, have already registered. Ali Express Ebay Wish You can easily recognise a registered webshop: if your shopping basket indicates that VAT is included, then you’re safe! That way you avoid: paying unwanted import charges and customs clearance fees; paying VAT on customs clearance fees; waiting longer to receive your shipment. NB: for goods with a value above €150, you will always have to pay import charges as these are not paid by the webshop.
The following bpost tools and applications are accessible with the same email address and password: bpaid Online shipping tool for parcels MyPreferences My bpost app Mobile Postcard De Verhuisdienst
Prepare your business parcels for shipment. Send your parcels quickly and easily
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
bpost returns your parcel to the sender if: The sender entered your home address incorrectly. Your parcel was not accepted at the door (e.g. because it is damaged) You did not pick up your parcel at the Pick-up point within 14 calendar days You did not pick up your parcel at the Parcel Locker within 5 calendar days Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
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