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Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
Ria: how often can I receive money? | bpost
FAQResidential
You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.
Are you sure your Mobile Postcard didn't arrive and that you filled in a correct address? Use the online form at the bottom of the page to contact our customer service.
What kind of packaging or boxes does bpost offer?
FAQResidential
All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxes Regular boxes in different sizes Gift boxes in different sizes Padded envelopes See our packaging guide for tips on preparing your parcel.
Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can: Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address. If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on. The email addresses you have added can easily be changed or deleted.
Seamlessly integrate bpost shipping into your store through our plug-in. Choose from our SME offer or tailor a custom contract for high-volume shipping. Say goodbye to hassles and hello to efficiency.
How does bpost print my video on a postcard?
FAQResidential
We don't print the video on the postcard. Instead, video postcards feature a QR code. The recipient of your postcard scans the QR code on the front with the Mobile Postcard app, an external QR app, or the camera on a recent smartphone. They can then watch and hear your video. The film of your video postcard can last for as long as one minute. It remains available for one year.
What can I use the My bpost app for and how do I pay?
FAQResidential
The My bpost app is free to install. You can pay for the following bpost products and services in the app:
, A shipping label
, for a parcel. You create the shipping label in the app and pay for it at the checkout.
, Import charges for mail shipped from outside the European Union.
, You may have to pay import charges when you receive a parcel shipped from outside the European Union. You will be notified of this in the app. You can pay for a shipping label or settle import charges in one of the following ways: With Payconiq by Bancontact or your banking app with Payconiq by Bancontact functionality or using your card reader. Mastercard, Visa, Maestro PayPal
bpost never gets the property rights of your photos. We only use the photos to print your postcard.
How much space does the My bpost app take up?
FAQResidential
You need to have at least 93.5MB of free space to install the My bpost app on an iPhone. On an Android smartphone you will need at least 75MB of free space.
Download My bpost app
