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What is the safest way to send my parcel back?

FAQResidential

You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered. , Guarantee and signature , With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt. , Proof of Delivery , You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .

How do I receive a proof of delivery for my parcel?

FAQResidential

You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

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The ultimate Track & Trace experience

Where can I buy several packages at the same time?

FAQResidential

Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.

Can I send cash and have it transferred?

FAQResidential

You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this. Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.

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