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How does the Parcel Box work and where can I find one?
FAQResidential
You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.
Where do I find the barcode of my return shipment?
FAQResidential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
Can I send money to someone in Belgium?
FAQResidential
You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.
How do I prepare my return shipment?
FAQResidential
Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker, or if you give it to the postman .
If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
Can I choose the currency?
FAQResidential
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
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