Search result
418 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
418
results
for the key word
« bposte poste »
Where can I hand in my parcel?
FAQ
Residential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
Where can I hand in my parcel?
FAQ
Residential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
What do I need to make my shipping label?
FAQ
Residential
You need the following details to create a shipping label: Your address, in case your parcel is returned. Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel. The desired options, for example whether you want to receive a confirmation text message. A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point. Tip: tape the label on the top of the package with strong tape.
How do I create a mailing label? How long does it remain valid? Where do I have to attach it?
FAQ
Residential
If the original sender does not offer any return options, then you must return your parcel and purchase a shipping label on our website, in the eShop or in a Post Office, Post Point or Parcel Point. The shipping label is valid for 3 months, but you should ask the original sender how much time you have to send your parcel back. You attach the shipping label firmly on your parcel with tape. It must not come loose. Make sure that the entire shipping label is legible. The barcode must be visible immediately. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.
What can't I send
FAQ
Residential
The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. There is a specific exception for lithium batteries. Read all about it in this overview . It also includes an overview of all dangerous goods. 2. Prohibited items: Drugs, narcotics and psychotropic substances Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law Objects that include statements that contravene public order or common decency Shipments that mention forbidden destinations or contain forbidden goods according to commercial law Shipments that contain counterfeit goods Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee) Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts Parcels whose value is more than €5,000 Some countries impose additional restrictions. Check the exceptions for China , Russia , the United States , the United Kingdom , France , Italy , Portugal , Luxembourg , Spain and Switzerland .
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
What's the best way to weigh my letter?
FAQ
Residential
You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.
Can I buy pre-stamped envelopes?
FAQ
Residential
You can buy pre-stamped envelopes in our eShop , a Post Office in your neighbourhood, and in some shops like AVA and Makro.
ou only need to attach a shipping label on a parcel that you return to a country within the EU. For a parcel that you return to a country outside the EU, you must also provide customs documents. If the original sender doesn't provide a return label, then you can purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You do not have to pay any customs fees. Only the receiver of your parcel must pay customs fees, and only for return shipments outside the EU. Contact the original sender to see if he/she offers return options whereby he/she doesn't have to pay customs fees. If he/she does not have such an option, then he/she pays the customs fees that are applicable in his/her country. The customs documents for a return shipment to a country outside the EU: The CN23 part of the shipping label or a CN23 document. That indicates what is in your parcel. You attach the label on the box. The original invoice or pro forma invoice and 3 copies. If the shipment is worth more than €1000, a Single Administrative Document is also required.
We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.
Download My bpost app
