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I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
FAQResidential
If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.
Can I drop off my parcel in a Parcel Locker 24/7?
FAQResidential
You can drop off your parcel in many Parcel Lockers 24/7. Some Post Offices also have a Parcel Box that is accessible around the clock. You can check the opening hours of all Parcel Lockers and Parcel Boxes via the link below.
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
You cannot transfer funds from your bpaid card to your bank account. If you wish to cancel your bpaid card and claim the unused funds on the card, visit a Post Office. You will have to present your ID card and your bpaid card. The unused funds on the card will be transferred to your account along with a proportional part of the annual administration costs.
You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways. Give a proxy in the My bpost app You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card. Set up a proxy on your failed delivery notice If you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card. Set up a proxy using a written postal proxy You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card.
How do I know when I can collect my parcel?
FAQResidential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available.
, My parcel will be delivered directly to a Pick-up point or Parcel Locker
, In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.
, My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker
, If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app . You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.
We are sorry about your damaged parcel.
, Tip:
, If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
, I am the recipient
, If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have
, received a damaged parcel from Belgium
, , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have
, received a damaged parcel from abroad
, , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents.
, I am the sender
, If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
The Benelux Couriers
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Boost your cross-border e-commerce with bpost, DHL and Post Luxembourg
Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
Download My bpost app
