Question 1

I want to dispute the transaction: someone else picked up the money. I suspect fraud.

Accepted Answer

If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer.Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender. That can take a while because it must be proved that neither the sender nor the addressee could do anything about the fraudulent withdrawal.

Question 2

What should I do if the recipient says that the money did not arrive/the transaction is not possible?

Accepted Answer

If your addressee has problems when picking up the money, you should contact the Customer Care Center of Ria Money Transfer.

Question 3

What if my money is not picked up?

Accepted Answer

If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.

Question 4

The error lies with bpost or Ria. Not with me. What do I do now?

Accepted Answer

Always check the details of your money transfer carefully before signing the form and agreeing to the transfer. The counter clerk uses those details to send your money. If an error was made, you must go back to the Post Office or Ria agency where the money was sent and modify the transaction.

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