My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
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My parcel arrived too late. What should I do?
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
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I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
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How do I know who is the sender of my parcel?
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
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for the keyword « Send money abroad »
To which foreign countries can I send money with Ria?
With Ria Money Transfer, you can send money to 161 countries around the world. New countries are still being added. You'll find a list of countries that you can send money to in your Post Office or Ria agency.
What are my possibilities to send money with Ria?
You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can: send cash that your addressee picks up as cash. send cash to your addressee's bank account. That option is not available in every country of destination. send cash to your addressee's virtual mobile account. That option is not available in every country of destination. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.
Which contact details of the sender and the addressee do I have to give?
You only have to give the first and last name of your addressee and your own mobile phone number.
Do I have to know which country or which city I am sending money to?
You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Can I transfer money anonymously with Ria?
You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.
Which details do I need to send money with Ria?
The details that you must give the counter clerk at your Post Office or Ria agency: the first and last name of your addressee the country where your addressee lives or is staying depending on the country: the Ria agency where your addressee will pick up the money your mobile phone number You pay the amount in cash or with Bancontact.
Can I send cash and have it transferred?
You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this. Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.
How much time does my addressee have to pick up the money?
Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
Are there minimum and maximum amounts?
You only have to take maximum amounts into account. The counter clerk in your Post Office will tell you those amounts.
Do I have to indicate a Ria agency?
That depends on the receiving country. For some countries, you only have to indicate the name of the country. For other countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Can someone who finds my code pick up the money?
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
Do I have to prove why I am sending money?
The counter clerk in your Post Office will ask why you are sending money.
Can a minor send money?
You can only send money with Ria Money Transfer if you are an adult.
Can I send the code to the addressee immediately?
You can send the PIN code to your addressee immediately. He or she can pick up the money immediately.
Can I send money even if I don't live in Belgium? Are there other requirements?
You can send money from all 161 countries where Ria Money Transfer is active. In all those countries you only need a valid identity document. You'll find a list of countries that you can send money to in your Post Office or Ria agency.
I send euros, the recipient wants dollars. Will that be converted? Are there conversion costs?
The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
Which details do I need to identify the addressee?
You only have to indicate the first and last name of the addressee. The addressee must identify himself or herself with an identity document. Learn more.
Can I send money on behalf of someone else?
You can never send money on behalf of someone else. If you do, you risk being prosecuted.
What are the advantages of sending cash with Ria?
Sending cash with Ria Money Transfer has four major advantages. It is: fast - the money that you send is available after a few minutes in 161 countries. safe - every money transfer is registered in a globally recognised security system. easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money. nearby - there is always a Post Office in your neighbourhood. No matter if you are the sender or the addressee, you do not need to have a bank account.
Can I send money with Ria without an ID card?
For a money transfer with Ria Money Transfer, you always need a valid identity document to identify yourself as the sender. In Belgium, that is your ID card. Ria also accepts your Belgian ID card in all countries of the European Union, Norway, Switzerland and Iceland. Other documents are not required. If you want to send money from other countries, you need a passport. If your ID card is lost or stolen, you can send money with an official proof of loss issued by the police. Please note: in that case you must already be a Ria customer. If you don't have a Belgian ID card, you can also send money with your passport, residence card or attestation of registration (provisional residence document).
Can I send cash and allow the addressee to receive cash?
With Ria Money Transfer, you can pay the amount that you want to send in cash at the counter. Your addressee can pick up the cash within 40 days at a Ria agency using a PIN code.
Are there limits to the amount of money you can send per country?
Every country places a limit on money transfers. The amount of money that you can send depends on the limit. The counter clerk in your Post Office will give you more information about the limits in the country where you want to send money.
How do I choose the pickup location? Is that possible for every country?
In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
What are the fees as a sender and a recipient?
The fees that you pay as a sender depend on the amount of money that you are sending. The higher the amount, the higher the delivery fees. The recipient does not have to pay anything.
Can I choose the currency?
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
A bank transfer outside Europe costs money. Are there cheaper ways?
You can also transfer money to your addressee's bank account. An international bank transfer takes longer than a money transfer with Ria Money Transfer. Depending on the time difference in the destination country and the opening hours of the Ria agency, your addressee can pick up the money a few minutes later with Ria Money Transfer.
Can I send money in every Post Office and Post Point?
You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.