Question 1

Can I send cash and have it transferred?

Accepted Answer

You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this.Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.

Question 2

What are my possibilities to send money with Ria?

Accepted Answer

You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:send cash that your addressee picks up as cash.send cash to your addressee's bank account. That option is not available in every country of destination.send cash to your addressee's virtual mobile account. That option is not available in every country of destination.The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

Question 3

How much time does my addressee have to pick up the money?

Accepted Answer

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.

Question 4

Which contact details of the sender and the addressee do I have to give?

Accepted Answer

You only have to give the first and last name of your addressee and your own mobile phone number.

Question 5

Are there minimum and maximum amounts?

Accepted Answer

You only have to take maximum amounts into account. The counter clerk in your Post Office will tell you those amounts.

Question 6

To which foreign countries can I send money with Ria?

Accepted Answer

With Ria Money Transfer, you can send money to 161 countries around the world. New countries are still being added.You'll find a list of countries that you can send money to in your Post Office or Ria agency.

Question 7

Can I transfer money anonymously with Ria?

Accepted Answer

You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.

Question 8

Which details do I need to send money with Ria?

Accepted Answer

The details that you must give the counter clerk at your Post Office or Ria agency:the first and last name of your addresseethe country where your addressee lives or is stayingdepending on the country: the Ria agency where your addressee will pick up the moneyyour mobile phone numberYou pay the amount in cash or with Bancontact.

Question 9

Do I have to know which country or which city I am sending money to?

Accepted Answer

You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

Question 10

Can a minor send money?

Accepted Answer

You can only send money with Ria Money Transfer if you are an adult.

Question 11

Do I have to prove why I am sending money?

Accepted Answer

The counter clerk in your Post Office will ask why you are sending money.

Question 12

Do I have to indicate a Ria agency?

Accepted Answer

That depends on the receiving country. For some countries, you only have to indicate the name of the country. For other countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

Question 13

Can someone who finds my code pick up the money?

Accepted Answer

The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.

Question 14

Can I send money even if I don't live in Belgium? Are there other requirements?

Accepted Answer

You can send money from all 161 countries where Ria Money Transfer is active. In all those countries you only need a valid identity document.You'll find a list of countries that you can send money to in your Post Office or Ria agency.

Question 15

Can I send the code to the addressee immediately?

Accepted Answer

You can send the PIN code to your addressee immediately. He or she can pick up the money immediately.

Question 16

I send euros, the recipient wants dollars. Will that be converted? Are there conversion costs?

Accepted Answer

The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.

Question 17

Which details do I need to identify the addressee?

Accepted Answer

You only have to indicate the first and last name of the addressee. The addressee must identify himself or herself with an identity document. Learn more.

Question 18

Can I send money on behalf of someone else?

Accepted Answer

You can never send money on behalf of someone else. If you do, you risk being prosecuted.

Question 19

What are the advantages of sending cash with Ria?

Accepted Answer

Sending cash with Ria Money Transfer has four major advantages. It is:fast - the money that you send is available after a few minutes in 161 countries.safe - every money transfer is registered in a globally recognised security system.easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money.nearby - there is always a Post Office in your neighbourhood.No matter if you are the sender or the addressee, you do not need to have a bank account.

Question 20

Can I send money with Ria without an ID card?

Accepted Answer

For a money transfer with Ria Money Transfer, you always need a valid identity document to identify yourself as the sender. In Belgium, that is your ID card. Ria also accepts your Belgian ID card in all countries of the European Union, Norway, Switzerland and Iceland. Other documents are not required.If you want to send money from other countries, you need a passport.If your ID card is lost or stolen, you can send money with an official proof of loss issued by the police. Please note: in that case you must already be a Ria customer.If you don't have a Belgian ID card, you can also send money with your passport, residence card or attestation of registration (provisional residence document).

Question 21

Can I send cash and allow the addressee to receive cash?

Accepted Answer

With Ria Money Transfer, you can pay the amount that you want to send in cash at the counter. Your addressee can pick up the cash within 40 days at a Ria agency using a PIN code.

Question 22

Are there limits to the amount of money you can send per country?

Accepted Answer

Every country places a limit on money transfers. The amount of money that you can send depends on the limit. The counter clerk in your Post Office will give you more information about the limits in the country where you want to send money.

Question 23

How do I choose the pickup location? Is that possible for every country?

Accepted Answer

In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.

Question 24

What are the fees as a sender and a recipient?

Accepted Answer

The fees that you pay as a sender depend on the amount of money that you are sending. The higher the amount, the higher the delivery fees. The recipient does not have to pay anything.

Question 25

Can I choose the currency?

Accepted Answer

Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.

Question 26

A bank transfer outside Europe costs money. Are there cheaper ways?

Accepted Answer

You can also transfer money to your addressee's bank account. An international bank transfer takes longer than a money transfer with Ria Money Transfer. Depending on the time difference in the destination country and the opening hours of the Ria agency, your addressee can pick up the money a few minutes later with Ria Money Transfer.

Question 27

Can I send money in every Post Office and Post Point?

Accepted Answer

You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.

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