Question 1

Can Ria help me get my code back?

Accepted Answer

If the sender lost the PIN code, he or she can request it again:in the Post Office or Ria agency where the money was sentthrough Ria Money Transfer customer service.The addressee must ask the sender to send the code again.

Question 2

I lost the PIN code. What can I do?

Accepted Answer

If the sender lost the PIN code, he or she can request it again:in the Post Office or Ria agency where the money was sentthrough Ria Money Transfer customer service.The addressee must ask the sender to send the code again.

Question 3

The clerk will not give a copy. What do I do now? Can I file a complaint? Where?

Accepted Answer

We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.

Question 4

Can someone who finds my code pick up the money?

Accepted Answer

The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.

Question 5

Can I receive the money without the code?

Accepted Answer

You only get the money after showing the code and your identity document.

Question 6

I lost my PIN code and cannot reach the sender. What should I do?

Accepted Answer

Only the sender of the money can give you the PIN code of the money transfer. Continue trying to contact him or her.

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