Question 1

I cannot receive the money because my name was misspelled. Who can rectify this?

Accepted Answer

Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.

Question 2

My name was spelled incorrectly. What must I do to modify the spelling?

Accepted Answer

If your name is spelled wrong, only the sender can modify it. Ask the sender to go to the Post Office or Ria agency where he or she sent the money. That is the only place where he or she can modify the spelling of your name. Once the spelling has been changed, you can pick up the money.

Question 3

What if there is an error in the recipient's details?

Accepted Answer

If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.

Question 4

Can the transaction be modified? How long does that take?

Accepted Answer

The transaction can be modified. That only takes a few minutes.

Question 5

What if the transaction is called off due to an error in the transfer?

Accepted Answer

If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.

Question 6

There is only a small error in my name and I have the PIN code. Isn't that enough?

Accepted Answer

The PIN code alone is not sufficient. The sender must write your name 100% correct. You must ask the sender to modify that small spelling or clerical error in the Post Office or Ria agency where the money was sent. You can only pick up the money after your name has been corrected.

Question 7

As the sender, do I have to pay for a correction?

Accepted Answer

A name change is free.

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