Question 1

How much time does my addressee have to pick up the money?

Accepted Answer

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.

Question 2

How can I receive my money?

Accepted Answer

You pick up the money in a Post Office in your neighbourhood or in a Ria agency.On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.Give the completed form to the counter clerk together with your identity document.After your details are checked, the counter clerk will pay out the amount in cash.

Question 3

I cannot receive the money because my name was misspelled. Who can rectify this?

Accepted Answer

Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.

Question 4

I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?

Accepted Answer

You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.

Question 5

How will I know if my addressee picked up the money?

Accepted Answer

You can call Ria Money Transfer customer service to ask if your recipient has picked up the money.

Question 6

Can I pick up my money in any Ria office?

Accepted Answer

You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.

Question 7

Which documents/information do I need to pick up my money?

Accepted Answer

To pick up your money, you need two things:a valid identity document to identify yourselfthe PIN code that you got from the senderYour driving licence or a different document with your photo is not a valid identity document. You do not need other documents.

Question 8

How much time do I have to pick up my money?

Accepted Answer

You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.

Question 9

Can I receive money from abroad if I do not have a bank account?

Accepted Answer

You can receive money from abroad even if you don't have a bank account. You pick up the cash in a Ria agency and only need a valid identity document to identify yourself.

Question 10

Ria: how often can I receive money? | bpost

Accepted Answer

You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.

Question 11

Will I receive proof that the money was sent and picked up?

Accepted Answer

When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.

Question 12

Can the money be delivered at home?

Accepted Answer

You cannot have a money transfer delivered to a home address in Belgium. Ria Money Transfer offers home delivery via the Delivery Service at Home in Armenia, Hungary, Morocco, the Philippines, Vietnam, the Dominican Republic and Peru.

Question 13

Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)

Accepted Answer

To receive your money, give the counter clerk of the Post Office or Ria agency the following five things:the PIN code of the transactionthe first and last name of the senderthe country where the money was sentthe amount that you expectyour identity document

Question 14

I do not have a last name. Can I pick up money?

Accepted Answer

If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.

Question 15

Can I choose the office where I pick up my money?

Accepted Answer

In most cases you can. Depending on the country where you live or are staying, the sender might have to indicate the agency where you must pick up the money.

Question 16

Can I use the receipt in legal proceedings?

Accepted Answer

The receipt that the sender gets can be used as a legal document.

Question 17

Can I use the receipt in legal proceedings?

Accepted Answer

The receipt that the sender gets can be used as a legal document.

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