My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
I received a suspicious text message or email, allegedly from bpost. What should I do?
ou may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.Do not believe every text message or e-mail and don't just enter your personal detailsFirst of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel.
Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safeonweb.be. This way, you will help prevent others from becoming victims of scammers.
Follow my parcel
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I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
Regrettably, that is not possible.
Follow my parcel
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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17 questions
for the keyword « Receive money »
How can I receive my money?
You pick up the money in a Post Office in your neighbourhood or in a Ria agency.
- On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.
- Give the completed form to the counter clerk together with your identity document.
- After your details are checked, the counter clerk will pay out the amount in cash.
How much time does my addressee have to pick up the money?
Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
I cannot receive the money because my name was misspelled. Who can rectify this?
Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.
Ria: how often can I receive money? | bpost
You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.
How will I know if my addressee picked up the money?
You can call Ria Money Transfer customer service to ask if your recipient has picked up the money.
I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?
You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.
Can I receive money from abroad if I do not have a bank account?
You can receive money from abroad even if you don't have a bank account. You pick up the cash in a Ria agency and only need a valid identity document to identify yourself.
Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)
To receive your money, give the counter clerk of the Post Office or Ria agency the following five things:
- the PIN code of the transaction
- the first and last name of the sender
- the country where the money was sent
- the amount that you expect
- your identity document
I do not have a last name. Can I pick up money?
If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.
Will I receive proof that the money was sent and picked up?
When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.
Can I use the receipt in legal proceedings?
The receipt that the sender gets can be used as a legal document.
Can the money be delivered at home?
You cannot have a money transfer delivered to a home address in Belgium. Ria Money Transfer offers home delivery via the Delivery Service at Home in Armenia, Hungary, Morocco, the Philippines, Vietnam, the Dominican Republic and Peru.
Which documents/information do I need to pick up my money?
To pick up your money, you need two things:
- a valid identity document to identify yourself
- the PIN code that you got from the sender
Can I choose the office where I pick up my money?
In most cases you can. Depending on the country where you live or are staying, the sender might have to indicate the agency where you must pick up the money.
Can I pick up my money in any Ria office?
You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.
How much time do I have to pick up my money?
You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.
Can I use the receipt in legal proceedings?
The receipt that the sender gets can be used as a legal document.
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