0000
Skip to main content
Home
Bpost Account

The benefits of a bpost account?

You can use all our tools and apps with one email address and password
  • Easy access to your shipping history with the shipping tool
  • Check your order history in the eShop
  • Track all your parcels with the My bpost app
  • Sign in
  • Register
  • Business portal
  • Residential
  • Business
  • EN
  • NL
  • FR
Home
  • My bpost
    • Sign in
    • Register
    • Business portal
  • Residential
  • Business
  • EN
  • NL
  • FR
Find bpost
Find bpost
Envoi de colis en ligne
Make a mailing label
Track & Trace
Track & Trace
Calculate the price
Calculate the price
Back
  • Send a parcel
  • Receive a parcel
  • Send a letter
  • Frequently asked questions
  • eShop
Hallo,

Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

I speak English

Guten Tag,

Ich spreche Deutsch

Ria
Choose a topic
bpost account Send letters and cards My bpost app Receive a parcel Return a parcel Send a parcel Post doorsturen of bewaren Receive Mail Ria Greeting cards and postcards
Something has gone wrong
Choose a topic
How does it work? Send money abroad Send money within Belgium Receive money Something has gone wrong
Lost the code
Money not received
Refund
Change transaction/recipient details

17  questions
 for the keyword « Something has gone wrong »

What should I do if the recipient says that the money did not arrive/the transaction is not possible?
I want to dispute the transaction: someone else picked up the money. I suspect fraud.
What if my money is not picked up?
My name was spelled incorrectly. What must I do to modify the spelling?
I cannot receive the money because my name was misspelled. Who can rectify this?
Can Ria help me get my code back?
What if there is an error in the recipient's details?
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
Can the transaction be modified? How long does that take?
Can I receive the money without the code?
What if the transaction is called off due to an error in the transfer?
Can someone who finds my code pick up the money?
I lost my PIN code and cannot reach the sender. What should I do?
The error lies with bpost or Ria. Not with me. What do I do now?
There is only a small error in my name and I have the PIN code. Isn't that enough?
As the sender, do I have to pay for a correction?
What if I want to stop/cancel the transaction?

Download My bpost app

google_play_download app_store_download

google_play_download app_store_download

    • Frequently asked questions
    • Privacy
    • General terms and conditions
    • Cookies
    • Accessibility
    • Disclaimer
    Facebook
    Youtube
    X - Twitter
    instagram
    Linkedin

    Copyright © 2025 bpost