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Bpost Account

The benefits of a bpost account?

You can use all our tools and apps with one email address and password
  • Easy access to your shipping history with the shipping tool
  • Check your order history in the eShop
  • Track all your parcels with the My bpost app
  • Sign in
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  • Register
  • Business client
  • Business portal

  • Residential
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    • Sign in
    • New?
    • Register
    • Business client
    • Business portal
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Sub Menu Residential

Find bpost
Find bpost
Envoi de colis en ligne
Make a mailing label
Track & Trace
Track & Trace
Calculate the price
Calculate the price
Back
  • Send a parcel
  • Receive a parcel
  • Send a letter
  • Frequently asked questions

Hallo,

Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

I speak English

Guten Tag,

Ich spreche Deutsch

Frequently asked questions
Ria
Something has gone wrong
Lost the code
Money not received
Refund
Change transaction/recipient details
18 questions
 for the keyword « Something has gone wrong »
I cannot receive the money because my name was misspelled. Who can rectify this?
I want to dispute the transaction: someone else picked up the money. I suspect fraud.
What should I do if the recipient says that the money did not arrive/the transaction is not possible?
My name was spelled incorrectly. What must I do to modify the spelling?
What if my money is not picked up?
Can Ria help me get my code back?
I lost the PIN code. What can I do?
What if there is an error in the recipient's details?
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
Can the transaction be modified? How long does that take?
Can someone who finds my code pick up the money?
The error lies with bpost or Ria. Not with me. What do I do now?
Can I receive the money without the code?
What if the transaction is called off due to an error in the transfer?
I lost my PIN code and cannot reach the sender. What should I do?
There is only a small error in my name and I have the PIN code. Isn't that enough?
As the sender, do I have to pay for a correction?
What if I want to stop/cancel the transaction?

Download My bpost app

Download My bpost app

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