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Bpost Account

The benefits of a bpost account?

You can use all our tools and apps with one email address and password
  • Easy access to your shipping history with the shipping tool
  • Check your order history in the eShop
  • Track all your parcels with the My bpost app
  • Sign in
  • Register
  • Business portal
  • Residential
  • Business
  • Public Sector
  • EN
  • NL
  • FR
Home
  • My bpost
    • Sign in
    • Register
    • Business portal
  • Residential
  • Business
  • Public Sector
  • EN
  • NL
  • FR
Find bpost
Find bpost
Envoi de colis en ligne
Make a mailing label
Track & Trace
Track & Trace
Calculate the price
Calculate the price
Back
  • Send a parcel
  • Receive a parcel
  • Send a letter
  • Frequently asked questions
  • eShop
Hallo,

Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

I speak English

Guten Tag,

Ich spreche Deutsch

Ria
Choose a topic
Send registered mail Receive registered mail bpost account Send letters and cards eShop My bpost app Receive a parcel Return a parcel Send a parcel Post doorsturen of bewaren Receive Mail Ria Greeting cards and postcards
Something has gone wrong
Choose a topic
How does it work? Send money abroad Send money within Belgium Receive money Something has gone wrong
Lost the code
Money not received
Refund
Change transaction/recipient details

17  questions
 for the keyword « Something has gone wrong »

What should I do if the recipient says that the money did not arrive/the transaction is not possible?
I want to dispute the transaction: someone else picked up the money. I suspect fraud.
What if my money is not picked up?
My name was spelled incorrectly. What must I do to modify the spelling?
Can Ria help me get my code back?
I cannot receive the money because my name was misspelled. Who can rectify this?
What if there is an error in the recipient's details?
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
Can the transaction be modified? How long does that take?
Can someone who finds my code pick up the money?
Can I receive the money without the code?
What if the transaction is called off due to an error in the transfer?
I lost my PIN code and cannot reach the sender. What should I do?
The error lies with bpost or Ria. Not with me. What do I do now?
There is only a small error in my name and I have the PIN code. Isn't that enough?
As the sender, do I have to pay for a correction?
What if I want to stop/cancel the transaction?

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