Frequently asked questions
Ria
Something has gone wrong
Lost the code
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?

The clerk will not give a copy. What do I do now? Can I file a complaint? Where?

We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.

Can Ria help me get my code back?
If the sender lost the PIN code, he or she can request it again:
  • in the Post Office or Ria agency where the money was sent
  • through Ria Money Transfer customer service.
The addressee must ask the sender to send the code again.
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.
Can I receive the money without the code?
You only get the money after showing the code and your identity document.
If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414