How do I send a parcel with a Parcel Locker?

You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.

Sending a parcel via a Parcel Locker with screen

  • Take your parcel (with a return label on it) to a Parcel Locker in your neighbourhood.
  • Scan the code on your shipping label or enter the barcode manually.
  • Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.
  • Close the door and confirm on the screen.

Sending a parcel via a Screenless Parcel Locker

  • Take your parcel (with a return label on it), to a Parcel Locker in your neighbourhood.
  • Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.
  • Click 'Send' at the bottom of the app and then on 'Add a shipment'.
  • Follow the steps to select the Parcel Locker and an appropriate locker.
  • Place your parcel in the locker and close the door.

The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace.

If you didn't find an answer to your question?


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08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.