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for the key word « track and trace »
How long will my international parcel be in transit?
FAQResidential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
What are the benefits of credits?
FAQResidential
By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price of a postcard is cheaper if you buy multiple credits at one time. Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
How do I stamp my letter correctly?
FAQResidential
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page . You can calculate the price of your letter at the same time. To the overview page
Delivery periods for parcels to foreign countries vary per country. The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
Can I get an invoice for my personalised stamps?
FAQResidential
You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
I entered an incorrect address. Will I lose a credit?
FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
The original sender of your parcel determines the return terms and conditions. You might have to pay for part of the return shipment. Always check the return terms and conditions on the website of the original sender in advance, or contact the original sender.
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
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