Track your shipment
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Can I write the address on my parcel in my own language?
FAQ
Residential
To speed up the clearance (outside the EU) and delivery of your parcel, it's best to use English, French or an official language in the destination country.
What should I do if I have an issue with my locker?
FAQ
Residential
If the locker doesn’t open, close, or work as expected, call us right away on 02 320 23 90. We’ll assist you remotely and resolve the issue as quickly as possible.
Do old priority stamps remain valid?
FAQ
Residential
Priority stamps are valid if they were issued after 1 January 2019. All other stamps can be used if they were issued after 2 October 1961. Your letter will be treated like non-priority mail and delivered within 3 workdays.
Can I download the My Bpost app on my tablet?
FAQ
Residential
Unfortunately the My Bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store. Download the app: For Android For iPhone
I made an error when making my mailing label online. Can I still adjust the details?
FAQ
Residential
Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
How much space does the My bpost app take up?
FAQ
Residential
You need to have at least 93.5MB of free space to install the My bpost app on an iPhone. On an Android smartphone you will need at least 75MB of free space.
Do I have to send my parcel in a bpost box?
FAQ
Residential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
What if customs holds my parcel?
FAQ
Residential
If customs holds your parcel, there is a good chance that information about your parcel is missing. The addressee will be contacted. To ensure that the addressee receives your parcel, they will have to provide that information and pay the fees.
I made a mistake in the recipient's address. What should I do?
FAQ
Residential
If we cannot deliver your letter and your address is on the back of the envelope, then the letter will be sent back to you. Tip: always validate the address with our online tool.
Yes you can. But if you want to follow the status of your return shipments and guarantee the quality of your return shipment, you shouldn't do it.
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