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I entered an incorrect address. Will I lose a credit?
FAQ
Residential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQ
Residential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
Which apps can I use to make a mobile payment for my parcel?
FAQ
Residential
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
How do I know if my parcel got through customs successfully?
FAQ
Residential
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
My parcel remains 'in preparation'. What does this mean?
FAQ
Residential
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
Prevent unnecessary costs from out-of-date client data and changes of address. Optimise your campaign. Request your free audit today!
د پوستي مالي معاملو په جریان کې پیژندنه
Residential
د پوستي مالي معاملو په جریان کې پیژندنه
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
FAQ
Residential
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form .
Mail Ahead shows you all your mail that is processed with our sorting machines at night. The route that your mail travels from the sorting and distribution centres to your letterbox can take a bit longer sometimes. In that case, you will receive the mail that you can already see in the app on the next postal delivery. If you don’t see your mail in your letterbox by the end of the day, you can “Report an issue” on this mail item preview in the app. We’ll investigate and work on preventing this in the future.
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