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The PIN code alone is not sufficient. The sender must write your name 100% correct. You must ask the sender to modify that small spelling or clerical error in the Post Office or Ria agency where the money was sent. You can only pick up the money after your name has been corrected.
If your name is spelled wrong, only the sender can modify it. Ask the sender to go to the Post Office or Ria agency where he or she sent the money. That is the only place where he or she can modify the spelling of your name. Once the spelling has been changed, you can pick up the money.
You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
I received a parcel with the wrong contents. What should I do? Who will deliver the correct parcel?
FAQResidential
If the contents of your parcel do not correspond with what you ordered, then you must contact the original sender of your parcel. Ask him/her to send the correct parcel. You will usually be asked to return the incorrect parcel first. If the sender offers you the option to return your parcel, then attach the return label on the parcel and send it back. The return label is in the package, or you can download and print it from the sender's website or from an e-mail from the sender. If the sender does not offer any return options, then you can purchase a shipping label. Attach that on top of the shipping label of your original parcel and bring the parcel to a Post Office, Post Point, Parcel Point or Parcel Locker to send it back.
Where can I hand in my parcel?
FAQResidential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
Where can I hand in my parcel?
FAQResidential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
What do I need to make my shipping label?
FAQResidential
You need the following details to create a shipping label: Your address, in case your parcel is returned. Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel. The desired options, for example whether you want to receive a confirmation text message. A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point. Tip: tape the label on the top of the package with strong tape.
What are my possibilities to send money with Ria?
FAQResidential
You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can: send cash that your addressee picks up as cash. send cash to your addressee's bank account. That option is not available in every country of destination. send cash to your addressee's virtual mobile account. That option is not available in every country of destination. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.
How do I create a mailing label? How long does it remain valid? Where do I have to attach it?
FAQResidential
If the original sender does not offer any return options, then you must return your parcel and purchase a shipping label on our website, in the eShop or in a Post Office, Post Point or Parcel Point. The shipping label is valid for 3 months, but you should ask the original sender how much time you have to send your parcel back. You attach the shipping label firmly on your parcel with tape. It must not come loose. Make sure that the entire shipping label is legible. The barcode must be visible immediately. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.
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