Why did I receive my parcel in a Bbox?

In some cases, parcels are delivered to a Bbox rather than to your home address or a Pick-up point.

This may happen when:

  • a home delivery is not possible and a neighbour or a safe place is not an option either
  • a Bbox is currently the quickest and most convenient solution
  • your delivery preferences indicate that we may deliver to a Bbox

That is only possible if:

  • there is space in the Bbox
  • the parcel fits in the Bbox
  • no payment or signature is required

That way, your parcel will be ready quickly and you can collect it whenever it suits you.

Set delivery preference
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.