Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Where can I hand in my registered mail with customised insurance?

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.