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The benefits of a bpost account?

You can use all our tools and apps with one email address and password

Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app

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Receive a parcel from Belgium

Sending a parcel abroad

My Bpost app

Registered mail

Parcel must pass through customs

International Registered Mail | bpost

Registered mail with confirmation of receipt

Send a parcel to France

Mobile Postcard | Make photo cards on your smartphone

Send a parcel to Germany

A parcel from outside the EU?

Send a parcel to the Netherlands

Send a parcel to the United Kingdom

Send a parcel to Italy

Send a parcel to China

Send a parcel to Spain

Send a parcel to Switzerland

Send a parcel to the United States

Send a parcel to Russia

Send a parcel to Poland

Send a parcel to Portugal

Privacy notice – parcel receivers

Your shipment or parcel has been damaged or lost?

The ultimate Track & Trace experience

Quick and easy sending; delivered worldwide

From bbox locker to bbox locker

Your delivery preferences, your rules

Phishing

Return your license plate to the DIV for deregistration

Receive registered mail

The delivery address on my parcel is wrong. Now what?

Which mail or shipments does bpost deliver on Saturday and Sunday?

What does a barcode look like and where can I find it?

How and when will I be informed that my parcel is being delivered?

Does my parcel have to go through customs if it comes from the European Union?

Why do I need to provide an invoice during the import procedure of my parcel?

How do I dispute import costs on a gift?

I disagree with the import costs. What can I do?

How can I pay the import costs?

Do I have to pay import costs on gifts from outside the EU?

Can I pay my import costs using another method than online?

I have already paid VAT through the webshop. Why do I have to pay again? 

What happens to my parcel after the postman takes it?

Will I receive a failed delivery notice for registered mail?

My secure delivery code was not accepted. What should I do?

Can I follow my parcel online?

My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

My parcel is not at the Pick-up point. What now?

How can I be sure that the addressee has taken receipt of my registered mail item?

What is the difference between regular mail and registered mail?

My Mobile Postcard was not delivered. Where is my postcard?

My registered mail is still 'in transit' after a few days. What should I do?

Can I follow my letter with Track & Trace?

How can I track my registered mail online?

What if I am not at home when the postman delivers my parcel?

I just missed my parcel. Can the postman pass by again today?

My parcel could not be delivered to my home. Where and when can I pick it up?

I was not home when the postman passed by. Where is my parcel now?

I get a message that my parcel has been delivered, but I haven't received anything. What now?

Why was my parcel not delivered according to my preference?

When will my national parcel be delivered within Belgium?

How long is a return shipment in transit?

My parcel is lost. What do I do now?

How do I know who is the sender of my parcel?

When can I follow my parcel with Track & Trace?

What can I use the My Bpost app for?

My parcel is from outside the EU. What process does it have to go through before I can receive it?

My parcel arrived in Belgium. How long will my parcel remain at customs?

Why hasn't my international shipment been delivered?

How do I send a parcel with a bbox locker?

Can I attach stamps to my parcel instead of a mailing label?

What should I do if my parcel cannot be cleared because insufficient information is provided?

Why wasn't my parcel delivered to a bbox locker?

How do I know when I can collect my parcel?

I did not receive a failed delivery notice. How can I collect my shipment?

My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?

Do I need proof that my return is sent if I want the money from my purchase back?

How can I follow my parcel online (with the same barcode as upon receipt)?

I am not receiving new updates via Track & Trace, is that normal?

How will I know when my parcel is delivered?

The postman didn't ring the doorbell. What can I do?

How do I contact bpost's customer services?

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Track your shipment

Please fill out the shipment barcode and the postal code of the recipient below.

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Barcode

Postal code

Postcode

Postal code is not required

Regrettably, we cannot help you without the barcode.

You'll find the barcode in the following places:

consignment ticket
receipt
mailing receipt
notice of absence
confirmation e-mail
communication from the sender

Get more information about where to find your barcode.

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Download My Bpost app

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