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for the key word « track and trace »
How do I pay for my online shipping label?
FAQResidential
You pay for your shipping label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.
Can I still use stamps?
FAQResidential
Regular stamps or mourning stamps are still available but don’t guarantee the extra care and priority as the red mourning bag, for which we send automatic updates to your funeral service provider.
You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop.
You can send your Mobile Postcard from and to any destination in the world.
Which details do I need to identify the addressee?
FAQResidential
You only have to indicate the first and last name of the addressee. The addressee must identify himself or herself with an identity document. Learn more.
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
What can/can't I send with an envelope?
FAQResidential
Look in the General Terms and Conditions (NL or FR ) to see what you cannot send in a letter. When sending objects, it's best to use a reinforced envelope or send it as a parcel .
bpost never gets the property rights of your photos. We only use the photos to print your postcard.
No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.
Can I change the language of the app?
FAQResidential
The Mobile Postcard app exists in Dutch, French and English. The app adjusts to the language your device is set to use. You can change this in the 'Settings' of your smartphone or tablet.
Download My bpost app
