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Accessibility statement
Residential
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
How does bpost alert me in case of errors or delays?
FAQ
Residential
If an address error is picked-up upon sorting your letters and cards, your funeral service provider is automatically updated and can warn you through the appropriate channel. If you haven’t received the red mourning bag from your provider but brought your letters to bpost yourself, we’ll send you an e-mail on the provided e-mail address.
Why wasn’t my parcel sent to the nearest Bbox?
FAQ
Residential
The choice of a Bbox depends on availability and the deliverer’s route. As a result, it may be that: the nearest Bbox wasn't available another Bbox is better suited to the deliverer’s route in the meantime, new Bboxes have been installed in your neighbourhood the selected Bbox is different from previous deliveries This way, we avoid detours and ensure that your parcel is available as soon as possible.
What if I prefer not to receive parcels in a Bbox?
FAQ
Residential
You can change your delivery preferences and opt for home delivery or directly to another Pick-up point. We try to accommodate your preferences as much as possible. If home delivery is not possible and there are no other options available, your parcel can still be delivered to a Bbox. That way, you can still pick it up whenever it suits you.
Can I transfer funds from my bpaid card to my bank account?
FAQ
Residential
You cannot transfer funds from your bpaid card to your bank account. If you wish to cancel your bpaid card and claim the unused funds on the card, visit a Post Office. You will have to present your ID card and your bpaid card. The unused funds on the card will be transferred to your account along with a proportional part of the annual administration costs.
What is Mail Ahead?
FAQ
Residential
Mail Ahead in the My Bpost app allows you to see your incoming mail, even before the mail carrier drops it in the letterbox. You will see an image of the outside of your personal mail that you will receive in your letterbox that day. This newly launched feature is in its beta version and not yet available to everyone. Our beta tester community is growing, and you may become part of it soon. Alternatively, you can access it once it’s fully launched.
What happens with my personal data in the My bpost app?
FAQ
Residential
We protect your personal data in accordance with international standards and guidelines. You can read about how bpost collects and processes your personal data in the special My bpost app privacy policy. It also sets out who we share your personal data with . We always ask for your consent first. At bpost we do not lease or sell your personal data to other companies without your express consent.
Can I buy a pre-stamped box?
FAQ
Residential
You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. You can purchase the following pre-stamped packages from bpost: Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm) The Fashion Bag : handy for shipping clothing and textiles. See our packaging guide for tips on preparing your parcel.
Where do I find the return label for my return shipment?
FAQ
Residential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
FAQ
Residential
Via MyPreferences and the My bpost app you determine where your parcel can and cannot be delivered if you are not home. You can choose from three delivery preferences : - to a Pick-up point or Parcel Locker in your neighbourhood - in a safe place (e.g. under a carport or lean-to) - to a neighbour You can choose which specific neighbour can accept your parcel if you are not home. If this neighbour also isn't home, your parcel will be delivered to a Pick-up point.
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