Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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International Registered Mail | bpost
Residential
Extra safe way to send post abroad. Easy to follow online.
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
Send a parcel to the United Kingdom
Residential
Send parcels to the United Kingdom in every Post Office or Post Point. Make your shipping label online and save time.
Sent from your smartphone, delivered in the letterbox. Real postcards with your own photos. Delivered within 3 workdays in Belgium, from anywhere in the world
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
We work at night so you start bright
Business
Your goods and materials arrive before 7 a.m., delivered directly to wherever your team begins their day. Choose the location that works best for you: on-site, at a delivery van, or one of our strategically placed Bbox. Your mobile workforce saves precious morning hours and can dive straight into productive work.
Can I recover my import costs?
FAQ
Residential
If your parcel is lost or damaged after you have paid the import costs, you cannot recover these costs. Always contact the sender. The sender can launch an investigation. You will be compensated up to the amount of the customs formalities if: your shipment was sent with tracking (barcode that does not start with the letter “U”) the sender has opened an investigation the investigation makes it clear that the fault lies with bpost
, Tips:
, If you are buying outside the EU, choose a tracked shipment if possible. Your parcel is more likely to be found if it is lost. Choose registered webshops (Import One-Stop Shop or IOSS) that ask you to pay the VAT in advance. This will reduce costs and risks (import costs are not refunded in case of loss or damage) and shorten the delivery period.
When importing goods from outside the EU, you pay import costs (VAT, import duties and administrative costs) on all shipments. If your parcel is subsequently retained by customs due to import restrictions, you will not be able to recover the import costs. If there are problems with the delivery (loss, damage or address not found) after clearance, you cannot recover these costs. If your shipment is lost or damaged during the import procedure, please contact the sender. The sender can launch an investigation. If bpost is at fault, you will be compensated up to the amount of the customs formalities in case of a tracked shipment.
, Tips
, : if you buy something outside the EU, choose: a tracked shipment: that way you can follow your shipment online a registered online shop (Import One-Stop Shop or IOSS). They will ask you to pay the VAT in advance. This limits the costs and risks (import costs are not refunded in case of loss or damage) and shortens the delivery period.
How can someone else collect my parcel from a Parcel Locker?
FAQ
Residential
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
When will bpost send the secure delivery code?
FAQ
Business
The unique code generated by bpost is used in tracking notifications. The recipient receives tracking emails when the following milestones are reached: When you confirm your delivery request as shipper. When the delivery round commences (for home deliveries) or when the mail is available at the Pick-up point. When a home delivery cannot be made because no one is present at the address, in notification and reminder emails. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
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