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For more information about return shipments – the address and the refund – you should check the website of the seller.

FAQ Residential

Read the return instructions on the website of the online shop. That's where you'll find the address where you should send your parcel and how the refund is organised.

My parcel is not in the bbox locker; it was sent back to the sender. Why, and can I still receive it?

FAQ Residential

bpost returns your parcel to the sender in the following cases: If the sender entered an incorrect address for the bbox locker. If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel. If you didn't remove your parcel from the Parcel Locker after 5 calendar days. Contact the sender to be able to receive your parcel.

Will I receive compensation if my priority mail is not delivered the next workday?

FAQ Residential

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

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