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You can follow your parcel online with Track & Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Be sure to enter the correct postcode: If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment. You will be notified in the app when your parcel is delivered. If you create and purchase a shipping label, you can click on the 'Confirmation of Receipt' option. You will receive a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point.

How do I contact bpost's customer services?

FAQ Residential

There are several ways to get an answer to your questions or to get in touch with bpost. , Online , You can usually find an answer to your question via our frequently asked questions . In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time. You can also file a complaint online via our complaint forms . For some services (i.e. bpaid , Service de Déménagement , Track & Trace ) we can be reached by chat. , By phone at 02 278 51 26 , In a Post Office, Post Point or Parcel Point , You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood. , By post , You can also reach us by post at the address below. The letter doesn’t have to be stamped. bpost Box 5000 1000 Brussels

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Does my parcel have to go through customs if it comes from the European Union?

FAQ Residential

In principle, parcels that you receive from a sender within the European Union do not have to go through customs. However, Belgian customs can screen these shipments exceptionally. Some regions of the EU are subject to customs duties and VAT. This is because they are not part of the customs territory of the EU, even though they are part of the geographical territory of the EU (e.g., the Canary Islands). Always check the country of origin of your parcel. Something you order from a European webshop can also come from outside the European Union. In that case, you will have to pay any customs charges in advance via the My bpost app or via Track & Trace. You can always refuse these extra costs. Your parcel will then be returned to the sender.

My Mobile Postcard was not delivered. Where is my postcard?

FAQ Residential

Mobile Postcard can't currently be followed via Track & Trace; they are treated as regular letters or cards. If you entered a , return address , , the card will be sent back to you. If you didn't enter a return address and there was an error in the destination address or the destination address was incomplete, we will not be able to deliver your postcard. It will be destroyed. , How soon will my personalised postcard be delivered? , This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m. If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday. If you send your postcard as 'Non-priority mail', it will be delivered within three workdays. For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country. Are you sure your Mobile Postcard didn't arrive and that you filled in a correct address? Use the online form to contact our customer service.

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