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How and where can I leave a review of the My bpost app?
FAQ
Residential
This is how you share your experiences of the My bpost app with others:
, On Google Play
, Open Google Play on your Android device. Search for the My bpost app. Select the number of stars you want to give in ‘Rate this app’. Under the stars, tap ‘Write a review’. Follow the instructions on screen to write a review and add details. Tap ‘post’.
, On App Store
, Open App Store on your iOS device. Search for the My bpost app. Tap the stars to give a rating. Under the stars, tap ‘Write a review’. Tap ‘send’.
Business customers with a bpost contract can ship parcels to pick-up points in Belgium, as well as these foreign countries: France: delivery to Points relais® (pick-up points) or Lockers of our partner Mondial Relay Luxembourg: delivery to PackUp Points (pick-up points) and PackUp 24/24 (parcel lockers) of our partner Post LU. The Netherlands: delivery to ServicePoints (pick-up points and parcel lockers) of our partner DHL. For these international deliveries, our partners will ensure that they inform and offer the appropriate tracking options to your receivers.
Who can pick up my shipment at the Pick-up point?
FAQ
Residential
Who can pick up your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone can pick up your parcel from a Pick-up Point or Parcel Locker as long as that person has the barcode of your parcel. You can find the barcode in the confirmation email, the My bpost app or on the notice of absence you received in your letterbox.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. Only the specified recipient can pick up registered mail upon presentation of their ID card and the barcode. You can also give a postal mandate to someone else by signing the notice of absence and giving it to the person who will pick up your shipment. More information about giving a postal mandate to pick up registered mail .
Compare our plans for businesses
Business
Compare our plans for businesses
My parcel is not at the Pick-up point. What now?
FAQ
Residential
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or bbox locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a bbox and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not,
, if you are the sender
, , you can fill out the online form to start an investigation.
, My parcel is not in the bbox
, If your parcel had to be delivered to a bbox with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless bbox , please call 02 278 50 87 (24/7 available).
bpost prints your label for you.
Residential
bpost prints your label for you.
Can I follow my parcel online?
FAQ
Residential
You can follow your parcel online with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
, Follow my shipment abroad
, You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
Days with changes to bpost services
Residential
A few days a year, we adapt our services to popular holidays and the closing days of banks and public services. Find out on which days bpost adjusts its services.
How do I know when I can collect my parcel?
FAQ
Residential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change.
International Registered Mail | bpost
Residential
Extra safe way to send post abroad. Easy to follow online.
Download My bpost app
