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If you haven’t yet set your delivery preferences , we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day. You will receive a notification in the My bpost app or its status will be updated in Track & Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.
, I received a failed delivery notice
, We leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track & Trace before you go to the Pick-up point.
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
Buy and make stamps
Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.
Offer customers extra flexibility with our 4 different delivery methods for your parcels in Belgium. Let them choose between delivery at home, in a Pick-up point, Parel Locker or in your own point of sales. Read more.
Shipping solution tailored to your business
We are sorry about your damaged parcel.
, Tip:
, If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
, I am the recipient
, If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have
, received a damaged parcel from Belgium
, , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have
, received a damaged parcel from abroad
, , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents.
, I am the sender
, If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
Sustainability
Residential
Duurzaamheid in e-commerce is niet langer meer een trend, maar een must. Want een gezond klimaat, dat willen we allemaal. Samen met onze partners streven we naar minder CO₂, een duurzame werkomgeving voor onze mensen en een samenleving die verbindt in een veranderende wereld.
How do I know when I can collect my parcel?
FAQResidential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available.
, My parcel will be delivered directly to a Pick-up point or Parcel Locker
, In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.
, My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker
, If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app . You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.
Send a parcel to Spain
Residential
Send parcels to Spain in every Post Office or Post Point. Make your shipping label online and save time.
The Benelux Couriers
Business
Boost your cross-border e-commerce with bpost, DHL and Post Luxembourg
Download My bpost app
