Search result
430 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
430 results
for the key word « post poste »
What can't I send
FAQResidential
The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. There is a specific exception for lithium batteries. Read all about it in this overview . It also includes an overview of all dangerous goods. 2. Prohibited items: Drugs, narcotics and psychotropic substances Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law Objects that include statements that contravene public order or common decency Shipments that mention forbidden destinations or contain forbidden goods according to commercial law Shipments that contain counterfeit goods Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee) Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts Parcels whose value is more than €5,000 Some countries impose additional restrictions. Check the exceptions for China , Russia , the United States , the United Kingdom , France , Italy , Portugal , Luxembourg , Spain and Switzerland .
Receive registered mail
Residential
Safely and worry-free
Shipping solution tailored to your business
Easily set in the My bpost app
Residential
Get registered mail straight to your letterbox
Buy and make stamps
Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.
If you haven’t yet set your delivery preferences , we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day. You will receive a notification in the My bpost app or its status will be updated in Track & Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.
, I received a failed delivery notice
, We leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track & Trace before you go to the Pick-up point.
Offer customers extra flexibility with our 4 different delivery methods for your parcels in Belgium. Let them choose between delivery at home, in a Pick-up point, Parel Locker or in your own point of sales. Read more.
We are sorry about your damaged parcel.
, Tip:
, If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
, I am the recipient
, If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have
, received a damaged parcel from Belgium
, , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have
, received a damaged parcel from abroad
, , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents.
, I am the sender
, If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
Datatransfer
Residential
My bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
Download My bpost app
