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Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
How and where can I request proof of receipt?
FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
My bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
Specific rules apply depending on the value and packaging.
, Mail in an envelope
, Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package: coins gold or silver objects jewellery or other valuable materials Registered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment: is packaged securely and is one single piece is completely closed (with strong tape or in a secure envelope) is correctly sealed, with a special uniform imprint or special uniform markings from you as the sender is handed in without a label Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).
, Mail in a box
, Strict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must: be strong and made from wood, metal or plastic be sealed on all four sides if necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the sender have walls with a minimum thickness of 8 mm Required details on the shipment: the word "Value" in a language of the destination country in Latin characters the name and address: of the addressee (on the front, lower-right corner) of the sender (on the front, upper-left corner or on the back) the stamps (on the front , upper-right corner) a barcode for identification (given by the Post Office) the amount of the value: written in full in EUROS On the top you must attach a white paper with: the address of the sender and the addressee the declaration of the value You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.
Parcel Locker
Residential
Want to receive, send and return parcels in less than 30 seconds? Choose a bpost Parcel Locker.
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a Parcel Locker and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, as a last resort you can fill out the online form at the bottom of this page to start an investigation. To start a chat, simply enter the barcode number and postcode of your parcel in Track & Trace.
, My parcel is not in the Parcel Locker
, If your parcel had to be delivered to a Parcel Locker with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless Parcel Locker , please call 02 278 50 87 (24/7 available).
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
bpost prints your label for you.
Residential
bpost prints your label for you.
bpost returns your parcel to the sender if: The sender entered your home address incorrectly. Your parcel was not accepted at the door (e.g. because it is damaged) You did not pick up your parcel at the Pick-up point within 14 calendar days You did not pick up your parcel at the Parcel Locker within 5 calendar days Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
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