Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Which webshops offer the Parcel Locker as a delivery method

Most webshops allow you to have your parcel delivered to a Parcel Locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl,, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day.

Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.

If you didn't find an answer to your question?


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Monday - Friday :
8.00 – 12.30
13.00 – 17.30

Zonal rate. Waiting time varies.