My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
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How do I know who is the sender of my parcel?
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
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7 questions
for the keyword « Network »
To which foreign countries can I send money with Ria?
With Ria Money Transfer, you can send money to 161 countries around the world. New countries are still being added.
You'll find a list of countries that you can send money to in your Post Office or Ria agency.
Do I have to know which country or which city I am sending money to?
You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Do I have to indicate a Ria agency?
That depends on the receiving country. For some countries, you only have to indicate the name of the country. For other countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
How do I choose the pickup location? Is that possible for every country?
In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
Can I choose the currency?
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
I send euros, the recipient wants dollars. Will that be converted? Are there conversion costs?
The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
Can I send money in every Post Office and Post Point?
You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.
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