Can I currently send parcels to the US?

Currently, there is a temporary suspension of shipments containing goods to the US and Puerto Rico. 

Stricter regulations regarding shipments to the US are put into place on October 22nd. The US government announced these changes at a late stage, meaning parcel services and postal operators now need time to adjust their systems to comply with the new rules. Consequently, Bpost is compelled to temporarily stop accepting and sending shipments containing goods to the United States or Puerto Rico until our systems have been updated. 

As of Monday, October 12, it is temporarily no longer possible to send parcels to the US or Puerto Rico, either online or via our Post Offices, Post Points, and Parcel Points. 

Shipments for these destinations can still be handed in within our network up to and including Monday, October 12. After that date, they will no longer be accepted due to the high risk of failing to reach the destination. 

Bpost is currently looking into how shipping options can be adapted to meet the new US requirements. There is no impact on contractual business customers who use our services to ship to the US.

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My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.Your app is getting a makeover soon: it is no longer possible to purchase credits, but your existing credits remain valid.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.Your app is getting a makeover soon: it is no longer possible to purchase credits, but your existing credits remain valid.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.