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We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.
Where do I drop off my non-standardised letter?
FAQ
Residential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
Is it better to send urgent mail as registered mail?
FAQ
Residential
Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.
We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law ( see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1 ) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity. That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.
, Valid documents other than your ID card
, You can have the delivery person take a photo of another official proof of identity rather than your ID card . id-passport-permis Transport
, Have registered mail delivered straight to your letterbox
, You can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
You are preparing a registered mail
, When you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt . Can I require multiple addressees to sign for receipt? If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee. From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.
, Your registered mail item is on its way
, You can use Track & Trace to see when your registerd mail is received.
, What happens to my registered mail if the addressee is not home?
, Domestic
, registered mail
, The addressee is not home
, The postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
, The addresse has moved
, If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.
, International
, registered mail Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app . After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.
, Can the addressee of my registered mail see who the sender is before delivery?
, The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track & Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.
Can I edit the location or time of a delivery?
FAQ
Residential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
Contact bpost customer service
Residential
Contact bpost customer service
Are there priority stamps for international destinations?
FAQ
Residential
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
Download My bpost app
