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If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
When and where can I pick up my registered mail?
FAQResidential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
Which delivery possibilities does bpost offer?
FAQResidential
For parcels in Belgium, you can choose from different delivery possibilities: At a home or work address In one of the 3000 bpost Pick-up Points: Post Office Post Point Parcel Point Parcel Locker For parcels to foreign countries, you must always send to an address. The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.
If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.
Can I choose the currency?
FAQResidential
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
Can I transfer money without an account number?
FAQResidential
You can transfer money with Ria Money Transfer even if you don't have an account number. The counter clerk in your Post Office will help you.
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
Does Ria only work with cash, or can I also use a bank card, credit card or bank transfer?
FAQResidential
You pay a Ria Money Transfer with cash or with Bancontact in your Post Office.
No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
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