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« bposte poste »
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
We work at night so you start bright
Business
Your goods and materials arrive before 7 a.m., delivered directly to wherever your team begins their day. Choose the location that works best for you: on-site, at a delivery van, or one of our strategically placed bbox-lockers. Your mobile workforce saves precious morning hours and can dive straight into productive work.
What is the fastest way to get my parcel to the addressee?
FAQ
Residential
The fastest way to send your parcel within Belgium is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today. bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.
How do I know if my parcel got through customs successfully?
FAQ
Residential
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
I didn’t receive my newspaper. What can I do?
FAQ
Residential
If you haven’t received a newspaper in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I didn’t receive my magazine. What can I do?
FAQ
Residential
If you haven’t received your magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
Our logistic solutions
BLOG
Business
When can I expect to receive a paper failed delivery notice?
FAQ
Residential
We will only leave a failed delivery notice: If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences. Your parcel is sent by a private individual. That could be a present from a friend or family, say.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQ
Residential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
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