My parcel is damaged. What do I do now?

We are sorry about your damaged parcel. Contact the sender within 7 days of receiving your parcel. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution.

Only the sender can submit a complaint to our customer service using the online form at the bottom of this page.

Tip: If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Online form

Handled quickly and efficiently.
Keep the barcode of the parcel on hand.