My parcel is damaged. What do I do now?

We are sorry about your damaged parcel. Contact the sender within 7 days of receiving your parcel. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution.

Only the sender can submit a complaint to our customer service using the online form at the bottom of this page.

Tip: If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.

If you didn't find an answer to your question?


Please contact us.

Online form

Handled quickly and efficiently.
Keep the barcode of the parcel on hand.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.