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How do I contact bpost's customer services?
There are several ways to get an answer to your questions or to get in touch with bpost. Online 
  • Navigate through the different categories of our FAQ or enter a search term using the search function. 
  • For some things we can be reached by chat. You will find the contact information at the bottom right of the relevant web pages. 
By phone 
  • Our phone number and the opening hours of our customer service can be found at the bottom of this page.
In a Post Office, Post Point or Parcel Point 
  • You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood. 
By post 
  • You can also reach us by post at the address below. The letter doesn’t have to be stamped.

    Box 5000 
    1000 Brussels 
How can I file a complaint to bpost?
Did something go wrong with your mail, shipment or parcel? How annoying. Fortunately, there are several ways to solve your problem. Use our online form (quickest way) On the following FAQ pages you will find an online form at the bottom to report your problem or file a complaint. Choose your specific problem situation and fill in the form. This is the quickest way we are able help you. How do I file a complaint if my package is damaged or lost, or hasn’t been delivered?
I only receive part of my mail or none at all. What can I do?
My parcel was not delivered according to my delivery preferences. What should I do? Do you have another complaint? Then call our customer service. Available from Monday to Friday (from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.)
Available on Saturday (from 9 a.m. to 1 p.m.)