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Send a Letter, Card or Registered Mail

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Receive a parcel from Belgium

Sending a parcel abroad

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Registered mail

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Returning or sending back a parcel

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Send a parcel to France

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Send a parcel to Germany

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Online shopping outside the EU: what do you need to know?

Send a parcel to the United States

Paying fees upon delivery

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Your delivery preferences, your rules

From bbox locker to bbox locker

Receive registered mail

Return your license plate with ease

How do I know when my parcel arrived at the addressee?

Can I follow my parcel in any country?

My parcel is not at the Pick-up point or in the Parcel Locker. What now?

Can the addressee of my registered mail see who the sender is before delivery?

My secure delivery code was not accepted. What should I do?

How do I send international registered mail?

Are Track & Trace notifications legally valid proof?

Can I follow my letter with Track & Trace?

I disagree with the import costs. What can I do?

How can I pay the import costs?

I can't track my shipment with the barcode, why is that?

Do I have to pay import costs on gifts from outside the EU?

Can I pay my import costs using another method than online?

Why do I have to pay import costs for a barcode number I do not know?

Does my parcel have to go through customs if it comes from the European Union?

Why do I need to provide an invoice during the import procedure of my parcel?

How do I dispute import costs on a gift?

How do I dispute import costs on a gift?

How do I know if I can trace my international shipment?

What happens to my parcel after the postman takes it?

How long is a return shipment in transit?

I am expecting a parcel, but have not received a barcode. What do I do now?

How do I know if my registered mail has been delivered?

How do I know whether the addressee received my international registered mail?

My parcel was not in the Pick-up point. What should I do?

Can I follow my postcard online with Track & Trace?

How will I know when my registered mail with customised insurance is received?

How can I be sure that the addressee has taken receipt of my registered mail item?

When will my registered mail be delivered?

My registered mail is still 'in transit' after a few days. What should I do?

My parcel is from outside the EU. What process does it have to go through before I can receive it?

I just missed my parcel. Can the postman pass by again today?

My parcel could not be delivered to my home. Where and when can I pick it up?

I was not home when the postman passed by. Where is my parcel now?

How do I know when I can collect my parcel?

What should I do if my parcel cannot be cleared because insufficient information is provided?

How can I follow my parcel that comes from abroad?

What can I use the My bpost app for?

My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?

I did not receive a failed delivery notice. How can I collect my shipment?

Can I phone the postman or follow his route online in order to receive my missed parcel?

Why wasn't my parcel delivered to a Parcel Locker?

My parcel arrived in Belgium. How long will my parcel remain at customs?

My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?

Why hasn't my international shipment been delivered?

Will I receive proof that my parcel was returned successfully?

Can I attach stamps to my parcel instead of a mailing label?

Do I need proof that my return is sent if I want the money from my purchase back?

How can I follow my parcel online (with the same barcode as upon receipt)?

Which postcode should I enter in Track & Trace to follow my return shipment online?

How will I know when my parcel is delivered?

I am not receiving new updates via Track & Trace, is that normal?

What if I am not at home when the postman delivers my parcel?

Until how long before delivery can I change my delivery preferences?

What should I do if I don't receive my untracked international shipment?

I get a message that my parcel has been delivered, but I haven't received anything. What now?

I was home but the postman didn't ring my doorbell. How can I report this?

My parcel is lost. What do I do now?

Why should I contact the sender if my parcel has not been delivered?

My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

Why was my parcel not delivered according to my preference?

Will I receive a failed delivery notice for registered mail?

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