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Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
Do I have to send my parcel in a bpost box?
FAQResidential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
Can I send money?
FAQResidential
You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.
What if customs holds my parcel?
FAQResidential
If customs holds your parcel, there is a good chance that information about your parcel is missing. The addressee will be contacted. To ensure that the addressee receives your parcel, they will have to provide that information and pay the fees.
How much space does the My bpost app take up?
FAQResidential
You need to have at least 93.5MB of free space to install the My bpost app on an iPhone. On an Android smartphone you will need at least 75MB of free space.
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
Your video message remains viewable with the QR code on your postcard for one year. A video postcard is fun to get and to send.
Yes you can. But if you want to follow the status of your return shipments and guarantee the quality of your return shipment, you shouldn't do it.
Can I create a shippig label with the My bpost app?
FAQResidential
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
Who can accept registered mail?
FAQResidential
Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.
Download My bpost app
