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Can I buy pre-stamped envelopes?

FAQResidential

You can buy pre-stamped envelopes in our eShop , a Post Office in your neighbourhood, and in some shops like AVA and Makro.

Do I need to pay import costs for a gift?

FAQResidential

In certain cases, a parcel received from outside the EU can be exempt from import costs. We then speak of a gift. Your parcel must meet the following conditions: The sender is a private person (e.g. family member, friend, acquaintance). A parcel from an online shop is never considered a gift (even if it says gift on the package). The contents of the parcel are for personal use. If the parcel contains alcoholic products, tea, coffee, perfume, eau de toilette, tobacco or tobacco products, the excise duty-free quantity is not exceeded. More detailed information can be found in the related Royal Decree . The value of the shipment does not exceed €45. If the total value of your shipment exceeds €45 and consists of several goods, you can get a partial exemption for the goods that (on their own or together) are worth max €45. (See table) As the recipient, you have not paid for the parcel. It is important that the sender declares the shipment as a gift on the customs form (CN22 or CN23). , Please note , : if your parcel meets all the requirements and you are still charged import costs, you can dispute these costs and apply for an exemption . My gift consists of: Maximum exemption , Example 1 , 1 sweater - , 47 € , 1 jacket - , 95 € , 0 € , Example 2 , 2 jackets - , 300 € , 1 pair of pants - , 45 € , 1 scarf - , 20 € , 45 € , Example 3 , 1 hat - , 20 € , 1 scarf - , 20 € , 1 T-shirt - , 15 € , 40 €

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