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I received a suspicious text message or email, allegedly from bpost. What should I do?
FAQ
Residential
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.
, Do not believe every text message or e-mail and don't just enter your personal details
, First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.
, Check the web address
, A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.
, Help prevent phishing
, Forward suspicious messages to abuse@bpost.be . This way, you will help prevent others from becoming victims of scammers.
Can I send money?
FAQ
Residential
You cannot send money . The same applies to valuable objects, jewellery and bearer bonds.
Is registered mail automatically priority mail?
FAQ
Residential
Registered mail is priority mail and is delivered the next workday.
Is registered mail automatically priority mail?
FAQ
Residential
Registered mail is priority mail and is delivered the next workday.
Can I still use stamps?
FAQ
Residential
Regular stamps or mourning stamps are still available but don’t guarantee the extra care and priority as the red mourning bag, for which we send automatic updates to your funeral service provider.
How do I pay for my online shipping label?
FAQ
Residential
You pay for your shipping label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.
Can I purchase international shipping labels in the eShop?
FAQ
Residential
You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop.
Does bpost a courier service for quick deliveries?
FAQ
Residential
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
Can I use personalised MyStamp stamps on square envelopes?
FAQ
Residential
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
Can't the postman keep the registered mail until I am home?
FAQ
Residential
No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.
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