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I got my letter back because the address was incorrect. How do I know if I am using the correct address?
FAQResidential
To be sure of the correct address, you can validate it online on the bpost website. You check if the address in Belgium is known at bpost but not if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
FAQResidential
In exceptional cases, you may have to pay VAT and import costs a second time on your shipment. This is because the IOSS webshop on which you ordered or the local postal company of the sender did not (correctly) register this information. An IOSS shop is required to forward its IOSS number digitally. Customs uses this number to read out the necessary information about your shipment automatically. If this number is not transmitted or valid, the bpost customs clearance service is obliged to charge the recipient for VAT and customs formalities. (It is not enough to note the IOSS number on the package or to communicate it afterwards.) If you are charged import costs and VAT a second time, then: You can refuse the shipment in the My bpost app or Track & Trace and request a full refund from the sender. You can pay the import costs and reclaim the VAT from the sender who wrongfully charged it. To do this, contact the sender and present your proof of payment from the My bpost app or Track & Trace.
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app . You can always try to follow your shipment via the tracking tool of the foreign postal service.
SME bpack contractuals
Business
SME bpack contractuals
How to get a parcel out of the bbox locker?
FAQResidential
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
, bbox locker with screen
, Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker. Take out your parcel and close the door of the locker.
, Screenless bbox locker
, The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it. First, enable Bluetooth and your location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker and the door will open automatically. Take out your parcel and close the door of the bbox locker.
No, as soon as your parcel is on its way, bpost will deliver it to the address indicated on your parcel. However, you can still change your delivery preferences up to 10 minutes before delivery. This way, you can have it delivered to a neighbour or to a safe place near your home.
, Tip
, : You can also let the My bpost app know where you would like your parcels delivered if you are not at home.
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
Do my delivery preferences apply to all parcels or can I set them separately for each parcel?
FAQResidential
Both options are possible. When you are not at home, your parcels are delivered by default according to the delivery preferences set in MyPreferences . You can also set or change your delivery preferences per parcel. bpost will send you a separate e-mail for each parcel. In this e-mail, you can set or change your delivery preferences for that specific parcel. Tip: You can also change your delivery preferences for all your parcels or for just one parcel in the My bpost app.
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.
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